Terms and Conditions (Including Privacy Policy & Refund Policy)

TradeSaya is operated by TRADESAYA GLOBAL TECH LIMITED, a company incorporated in Hong Kong.
Company Registration Number: 79131808
Registered Address: RM 1001, 10/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, KOWLOON, HONG KONG

Effective Date: March 1, 2026
Last Updated: March 1, 2026
Website: https://www.tradesaya.com

1. Introduction

Welcome to TradeSaya ("we", "our", "us"). These Terms and Conditions ("Terms") govern your access to and use of TradeSaya global intelligence platform and related services.

By accessing or using the Service, you agree to be bound by these Terms.

2. Service Overview

TradeSaya provides access to global trade data, analytics tools, and business intelligence services designed to support informed decision-making.

Due to the nature of digital services, access may be granted immediately after purchase.

3. Account Registration

  • You must provide accurate and complete information
  • You are responsible for maintaining the confidentiality of your account
  • You are responsible for all activities under your account

4. Pricing & Payment

Our Service is offered through multiple pricing plans, which may include both one-time payments and recurring subscriptions, depending on the plan selected at checkout.

4.1 Plan Types

  • Monthly Plan (Subscription)
  • Billed on a recurring monthly basis
  • Automatically renews each billing cycle unless canceled before the next billing date
  • By purchasing, you authorize automatic recurring charges unless you cancel in advance
  • Annual / Multi-Year Plan (Prepaid)
  • One-time payment for a fixed service period
  • Does NOT automatically renew
  • No future charges will occur unless you manually purchase again

4.2 General Payment Terms

  • All applicable pricing, billing cycles, and features are clearly displayed at checkout
  • Payments are securely processed by Paddle.com, our Merchant of Record
  • By completing a purchase, you agree to Paddle’s checkout terms and policies
  • Access to the Service is granted immediately upon successful payment
  • Applicable taxes, fees, and charges (if any) will be clearly displayed before payment

4.3 Subscription Management (Monthly Plans)

  • You may cancel your subscription at any time before the next billing cycle
  • Cancellation will take effect at the end of the current billing period

5. Refund Policy

We are committed to your satisfaction. If you’re not satisfied, you can apply for a refund based on the terms below.

Important Note: All payments, subscriptions, and refunds are processed by Paddle in accordance with applicable consumer protection laws. In any discrepancy, Paddle’s official policy and your legal statutory rights take precedence.

5.1 Eligibility for Refund

Refunds are available within 14 days of the original purchase date, in line with Paddle's Buyer Terms.

5.2 Request Procedure

To request a refund, please contact our support team at service@tradesaya.com with your order details and reason for the request. Refunds will be processed via the original payment method used through Paddle.

5.3 Contact

For questions about this policy, please reach us at:

TRADESAYA GLOBAL TECH LIMITED

Email: service@tradesaya.com
Website: www.tradesaya.com

6. Privacy Policy

We respect your privacy and are committed to protecting your personal data.

As a company incorporated in Hong Kong, TRADESAYA GLOBAL TECH LIMITED complies with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO"). We also adhere to the General Data Protection Regulation (GDPR) where applicable. This Privacy Policy is made in accordance with both statutes.

6.1 Information We Collect

  • Account information (name, email address, company name)
  • Usage data (log files, activity records, analytics data)
  • Device and browser information
  • Payment-related information (processed securely by Paddle; we do not store full payment details)

6.2 Legal Basis for Processing (GDPR)

We process personal data based on:

  • Contractual necessity (to provide the Service)
  • Legitimate interests (service improvement, fraud prevention)
  • Legal obligations
  • User consent (where applicable)

6.3 How We Use Information

We use your data to:

  • Provide, operate, and maintain the Service
  • Process payments and transactions
  • Improve product performance and user experience
  • Communicate with users (support, updates, notifications)
  • Detect and prevent fraud, abuse, or security issues

6.4 Data Sharing

We do not sell personal data. We may share data with:

  • Paddle (payment processing and billing)
  • Hosting, analytics, and infrastructure providers
  • Legal authorities where required

6.5 Data Retention

We retain personal data only as necessary to:

  • Provide the Service
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

6.6 Your Rights

Depending on your jurisdiction (including GDPR), you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact: service@tradesaya.com

6.7 Data Security

We implement reasonable technical and organizational measures to protect your data.

7. Acceptable Use

You agree not to:

  • Use the Service for unlawful purposes
  • Copy, scrape, resell, or redistribute data without authorization
  • Interfere with system operations or attempt to breach security
  • Reverse engineer or exploit the platform

We reserve the right to monitor usage and suspend accounts that exhibit excessive or abnormal data extraction behavior.

8. Intellectual Property

All content, data, and systems are owned by TradeSaya or its licensors.

9. Service Availability

We strive to maintain high availability of the Service, but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or terminate features when necessary.

For Paid Users

  • We will provide reasonable advance notice for any material modification or discontinuation of core features that significantly reduces the functionality you purchased.
  • In the event of complete service termination, we will refund the prorated amount for the unused portion of your current billing period, processed through Paddle.com.
  • Emergency maintenance or security-related suspensions may occur without prior notice, but we will notify users as soon as practicable.

For Free/Trial Users

  • Service may be modified or terminated without prior notice

10. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect or consequential damages
  • Our liability is limited to the amount paid for the Service

11. Changes to Terms

We may update these Terms at any time.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Hong Kong.

13. Contact Information

Email: service@tradesaya.com Website: https://www.tradesaya.com

14. Merchant of Record

Paddle.com acts as the Merchant of Record for all transactions and handles billing, payments, and related support.

End of Terms and Conditions